Privacy Policy

PRIVACY POLICY

Welcome to www.bloomingflorist.co.uk

Delivering top-notch flowers to you, our customers, is what BLOOMINGFLORIST is dedicated to doing. Additionally, we value your privacy. This privacy statement explains how we use and safeguard any information you give us when using this website, placing an order with us, corresponding with us, or utilising our services in any other way. Additionally, it informs you of your privacy rights and any potential legal implications.

Please email us at info@bloomingflorist.co.uk if you have any questions regarding this policy or how we handle your personal information.

1. About Us

BloomingFlorist is in charge of running this website (referred to in this privacy policy as “BloomingFlorist”, “we”, “us” and “our”). Any data you give us while using our services is under our control as the data controller.

BloomingFlorist is a company registered in England. You can contact us by emailing info@bloomingflorist.co.uk

2. What Personal Data Do We Collect?

Any information that may be directly or indirectly linked to you as an individual is considered personal data. Depending on how you use the Services and how you interact with us, we gather various types of information.

The types of personal information we may gather are:

  • Your identity and contact information – Your name, email address, phone number, billing address, and shipping address
  • Usage data –  Data about how you use our Services (such as your delivery instructions, order and shopping history, search criteria, preferences, website activity, and whether you have participated in any of our events).
  • Technical information –  Including the browser type and version, operating system and platform, time zone, location, display settings, browser plug-in types and versions, and other technology on the devices you use to visit our website
  • Marketing and communications information – Such as any correspondence you may have with us and your preferences for receiving marketing and other correspondence from us. When you create an account with us, you have the option to opt out of receiving any communications from BLOOMINGFLORIST or BLOOMINGFLORIST partners.

3. How We Use The Personal Data We Collect From You?

Your personal information will be used for the following reasons:

  • To complete your order
  • Processing payments, including authorization for payments made with a payment card, check, gift card, or other third-party payment processor
  • While using a credit card to make a purchase, to carry out identity verification and fraud protection checks, and to validate personal information you supply through a third-party payment processor.
  • To share information with any supplier or vendor outside of our company who might fulfil your order on our behalf.
  • To confirm orders and notify customers of delivery status updates for any orders they have placed with us.
  • To resolve any customer service concerns you or your recipient may have with a product or service, delivery, a complaint or inquiry, etc.
  • To get in touch with you in case your order needs to be changed, cancelled, or has other problems
  • To control any accounts you have created via the Websites
  •  To gather consumer feedback regarding an order from you or your beneficiary
  • To provide you with special offers and to keep you informed about new goods and services we believe you’ll find useful
  • To customise the Bloomingforist experience for you by giving you information about goods, services, news, and updates based on insights we have gained from the information you have submitted to us.
  • To send you personalised marketing based on knowledge we have obtained from the information you have given us (e.g. your purchasing history, the occasions you have purchased for and the frequency you have purchased from us)
  • In the event that you visit our websites, we may utilise cookies, your account information, or both to provide you with marketing messages based on your web browsing history.
  • Notify you of offers for contests and prize draws so that you can participate and let you know if you win.

4. Children

Children under the age of 18 should not use our Services, and we do not intentionally collect their personal information.

5. How Do We Protect Your Personal Data?

We are dedicated to maintaining your right to privacy, protecting it, and making sure your personal data is protected.

We protect personal data through organisational, technical, administrative, and physical measures. Your personal information is protected by our security measures from unauthorised access, use, disclosure, and alteration. We routinely check for security flaws on our websites, data centres, systems, and other assets. Additionally, at the very least, our safeguards include the following technical and organisational measures: encryption services; evaluation of our data collection, storage, and processing practises; physical security measures to prevent unauthorised access to systems; scenario planning and crisis management protocols to ensure we are able to respond to cyber security attacks and data security incidents; and routine penetration testing of our systems internal rules outlining our approach to data protection, security mechanisms to guard our IT infrastructure from external attack and unauthorised access, and employee training.

BloomingFlorist adheres to the Payment Card Industry Data Security Standard (PCI-DSS) while handling payment card information.

6. How Long Do We Keep Your Personal Data?

We will only keep your personal information for the purposes specified in this policy and for as long as we have a legal or business reason to do so. For various categories of personal data, different retention times are required. The length of time that we must preserve your personal information will depend on the laws, rules, and regulations that apply, any ongoing requests or inquiries, legal claims or disputes, the type of information we are storing, and whether you or a regulatory body ask us to do so.

7. Your Rights

You have the right to:

  • Compel us to correct any inaccurate personal information we may have on you.
  • Require that in certain conditions, we restrict how your personal information is processed.
  • Request to see your personal information that we hold.
  • Compel us to remove the personal data we have on you in certain situations.
  • Request that we give you access to the data we have about you in a structured, widely-used, and machine-readable manner.
  • You have the right to revoke your consent at any time for us to use your data for marketing.

If you wish to exercise any of these rights, please contact us at info@bloomingflorist.co.uk

8. What is Our Cookies Policy?

Making a purchase is not necessary for you to accept cookies. You could, for instance, order something through a direct mail or coupon campaign. However, by using one of our websites to make a purchase, you consent to our Cookie Policy, which provides further details on how to disable cookies.